Outsourcing Options for E-Commerce Customer Service

by | Dec 19, 2013 | Business

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Customer service for e-commerce is just as intricate as customer service provided by brick and mortar businesses. Operating an online business does not mean you can’t have positive customer interaction, build your brand, or provide stellar customer service that impresses clients. When you take advantage of customer service outsourcing, you can build your brand, provide great customer service, and not have to worry about doing everything yourself.

Online Support Options

There are a number of different online support options with customer service outsourcing. You can use representatives to staff a call center, where clients have access to help regarding products or services and can speak with a live person. Although many customers don’t mind communicating via email or chat, there is still a certain percentage that prefers to speak with someone over the phone. Another option is email management. With live chat options becoming more popular, fewer customers are sending email inquiries. However, email is still utilized by many customers who began online shopping when email was the only form of communication, and it’s still their preferred method. Customer service management of your business email accounts is easy when you outsource.

Live chat is the newest option for customer service, and many e-commerce sites find that it’s beneficial to have chat support available 24/7. Not only can customers get answers to questions or report problems, but with multilingual chat representatives, you can assist customers from all over the world. This makes it easier to expand your business internationally. Without customer service outsourcing, you may not have the option of dealing directly with international clients.

Social Media Management

Social media is a popular form of customer service. Social networking sites like Twitter, Facebook, and LinkedIn, provide a platform to create a page for your business and interact with customers. These platforms allow you to create rapport with your clients as they use the sites to ask questions or follow you for promotions or discounts. When you use customer service outsourcing, you can get a team of representatives who will focus on managing your social media networks. These representatives can even create social media accounts in different languages to reach your international clients.

If you’ve been considering customer service outsourcing, you may want to contact livesalesman. Our customer service representatives have the skills and training to treat your business like their own.

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