Nov 25, 2015

Posted by in Business | Comments Off on Finding the Best Travel Agents in Malawi

Finding the Best Travel Agents in Malawi

For any seasoned, avid world traveler, Malawi is the place to go. Malawi is a relatively small country located in Southeast Africa – landlocked by Zambia, Tanzania and Mozambique. Malawi is rich in culture, dance, crafts and cuisine. Malawi is a great place to explore; and while you can book a trip on your own accord, working with a travel agent can make your travel experience that much better. To find the best travel agent for all of your Malawi travel needs, it is important to do some preliminary research to identify a particular agent’s certification and skills, their level of transparency and their dedication to customer service.

Certification & Skills

When planning an excursion to Malawi, it is important that you work with a travel agent who has the skills and certifications needed to successfully arrange your trip. In the world of global travel, not all travel agents are created equal. When searching for a competent and suitable travel agent, it is critical to consider their certifications. Are they a member of the American Society of Travel Agents or, perhaps, trained by The Travel Institute? Are they affiliated with the Association of Retail Travel Agents or AAA? Regardless, it is important to consider their credentials. Some of the above mentioned organizations are very well recognized in the industry and lend a travel agent an air of credibility that others might not have. Skills are also important. How long have they been working in the industry? What area of travel do they specialize in? As you conduct your research, it is critical to consider these types of questions so that you can find someone who understands the ins-and-outs of the industry.


Another important attribute to consider while researching travel agents is their level of transparency. Are they honest in what they do? How is their level of communication with their clients? As important as credentials and skills are, it is also important to work with a travel agent who takes pride in being very open, honest and forthcoming with all related travel information.

Customer Service

As with any industry, good customer service is essential. A travel agent works very closely with you to help plan every aspect of your trip – the last thing you want is to work with someone who delivers poor customer service. It is important, as you do your research, to get a feel for different agents by talking to them on the phone or, if possible, meeting them in person to “interview” them, so to speak. You will want to find someone who is willing to go above and beyond to ensure that your travels are well arranged in a prompt, efficient and courteous manner.

For more information on finding the best travel agents in Malawi, contact Biz Malawi at

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