Jun 19, 2014

Posted by Shanell Calloway in Business | Comments Off on 4 Essential Types of Business Outsourcing Services

4 Essential Types of Business Outsourcing Services

Many businesses find it easy to outsource some of their business processes, as it is beneficial to them in a number of ways. Outsourcing eliminates the need to have permanent staff to handle these processes and you also get to have qualified professionals do the services for you at much lower cost. Outsourcing also helps a lot in increasing the efficiency and time management within the business. Even though there are several types of business process outsourcing services, here are the basic ones that are cut across most of the businesses.

Customer Services

Many businesses find it efficient and economical to outsource their inbound customer services. Such services include taking and fulfilling customer orders, making different types of reservations, filing claims, processing billing inquiries etc. Outsourcing inbound customer services make the company to improve their efficiency on how they handle their customers because there is a team already in place to deal with any customer issues.

Back Office Services

Back office services are one of the most crucial business process outsourcing services. Some of the back office services require special expertise to handle and a business may find it easy to outsource them rather than hire permanent staff. Some back office tasks may also be seasonal and may not warrant the hiring of full time employees. Examples of back office services that can be outsourced include the following:

* Processing of mortgages

* Processing insurance claims

* Data entry

* Accounting services

* Web based services etc

IT infrastructure

IT has become the backbone of every business as it is essential for efficiency and productivity. But the problem with having an in house IT team is that it can be very expensive and you will have to hire qualified staff. Besides, most IT systems are implemented once and only require regular maintenance to ensure optimal performance. Therefore, many businesses find it easy and less expensive to use business process outsourcing services to procure their entire IT infrastructure and related services.

Telemarketing

These involve putting in place programs that will help the business to get new leads and customers. Such services include both inbound and outbound telemarketing and they basically involve getting new leads, updating the customer databases as well as finding and marketing the company’s products to new customers.

Further reading about business outsourcing services can be found at www.iqbackoffice.com. The website has a number of accounting services that you can easily outsource for the success of your business.

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